Privacy & Compliance
Your data, your rights, our rules — all in one place.
Every policy that governs your relationship with Ladies First is posted here, in full and in writing — nothing shortened, nothing behind a login, no account required to read a single word. These eight documents are the actual rules we hold ourselves to, and they are always one click away.
The documents, in full.
One plain-language pointer per document, so you know what you’re opening — the link is always the real, complete thing.
Terms of Service
The agreement that governs your use of Ladies First — accounts, billing, cancellation, and what each of us is responsible for — worth reading before you start a plan.
Read the full document →Privacy Policy
How we collect, use, and protect your personal information on this website and in your account — the place to start for any privacy question.
Read the full document →SMS Terms & Conditions
What we may text you, how often, and exactly how to stop the messages — read it before you share your phone number.
Read the full document →Refund & Cancellation Policy
Cancel any time and future cycles stop; no payment until a provider approves your plan; what is and isn’t refundable once care is provided or medication ships — billing honesty, in writing.
Read the full document →Telehealth Informed Consent
The consent that governs telehealth care delivered through our medical provider partner — what telehealth can and cannot do, and your rights as a patient — you review and accept it during intake.
Read the full document →HIPAA Notice of Privacy Practices
How your health information may be used and shared under HIPAA, and the rights you have over it — read it before you complete a health intake.
Read the full document →Consumer Health Data Privacy Policy
The rights certain state laws give you over your consumer health data, and how to exercise them — read it if you want to know, access, or delete what is held about you.
Read the full document →Medications Safety Information
The complete safety information — risks, side effects, and warnings — for every medication offered through the platform, to read before you start and to come back to during treatment.
Read the full document →Questions about your data?
Two kinds of information, two different homes — and knowing which is which is the whole point.
This website and marketing. Marketing emails, text messages, cookies, and how this site uses your information — that’s ours to answer for. Access, correction, or deletion requests: privacy@itsladiesfirst.com.
Your health information. Ladies First doesn’t store your medical records — by design. Everything you share in the medical intake goes directly into the HIPAA-protected care system operated by our medical provider partner, where your care team works. For copies, corrections, or questions about your health information, message your care team — reply to any message or email from them — and see the HIPAA Notice of Privacy Practices for your full rights.
Not sure which bucket your question falls in? Email privacy@itsladiesfirst.com and we’ll route it.
Ladies First is a women’s telehealth platform and does not provide medical services. All medical care is provided by our medical provider partner, an independent network of US-licensed medical providers; all medical decisions are made by a medical provider licensed in your state. Ladies First is a telehealth platform, not a clinic, pharmacy, or medical provider. Compounded semaglutide and compounded tirzepatide are not FDA-approved. Prescriptions are issued only where clinically appropriate, at the provider’s sole discretion; medication is never guaranteed. Individual results vary. 100% self-pay; insurance is not accepted or required. Plans bill every 28 days; cancel any time and future billing cycles stop; past payments are not refundable. This page is general information, not medical advice.