Contact Ladies First
Talk to a real person.
Questions about getting started, your order, or anything in between — we read every message, and a human answers. Here’s how to reach us.
Support & new-patient questions
patientsupport@itsladiesfirst.comOne inbox, real people. Whether you’re a member with a billing, shipping, or account question, or you’re still deciding whether Ladies First is right for you — this is the fastest way to reach us. If you’re a member, include the email address on your account so we can find you quickly.
Press or partnership inquiry? Same address — put “Press” or “Partnerships” in the subject line so it lands in the right hands.
Privacy & records
privacy@itsladiesfirst.comQuestions about our Privacy Policy, marketing texts and emails, and how this website uses your information — this is the address. One honest boundary: Ladies First doesn’t store your medical records. Your health information lives in the HIPAA-protected care system where your care team works; for copies or corrections, message your care team — reply to any message or email from them. Not sure which? Send it here and we’ll route it.
The one thing email can’t do. Email is great for billing, shipping, and general questions — but not medical advice. Questions about your dose, side effects, or whether a medication is right for you belong with your medical provider: reply to any message or email from your care team — your health information stays protected there. If you’re experiencing a medical emergency, call 911.
Find us on social
@itsladiesfirst on all four. A heads-up: DMs aren’t monitored for support, and social media is never the place for health or account details. For anything that needs an answer, email support.
Before you reach out, the answer might already be here
Questions, answered straight
55 plain-language answers covering how care works, medications, safety, billing, and cancelling.
Read the FAQ →Pricing
Every plan, what’s included, and how billing works — plans are billed every 28 days, or once per term on multi-week plans, and you can cancel anytime.
See pricing →Weight Wellness
Treatment options and how the program works, start to finish.
See every option →Already a member? The fastest route for anything about your care — dose questions, plan changes, refills, check-ins — is your care team: reply to any message or email from them and it reaches the people managing your care, in a channel where your health information stays protected. Email support is always open too, but medical questions will be routed to your medical provider either way.
Mailing address
Ladies First
4902 Golden Quail, Ste. 102
San Antonio, TX 78240
This is our mailing address, not a clinic — all care happens online. Please don’t mail medication or health documents here.
Still deciding if Ladies First is right for you?
The online intake takes about 3 minutes, and you’re never charged before a medical provider licensed in your state reviews your information and you’re approved.
See If You QualifyNo payment until approval · 100% self-pay · Cancel any time
Ladies First is a women’s telehealth platform and does not provide medical services. All medical care is provided by our medical provider partner, an independent network of US-licensed medical providers; all medical decisions are made by a medical provider licensed in your state. Ladies First is a telehealth platform. Prescription medications require medical evaluation and are prescribed only when appropriate. Results vary by individual. This page is general information, not medical advice.