Refund & Cancellation Policy
Last Updated: July 31, 2026
Ladies First, a brand of Outlaws & Gents Grooming LLC (“Ladies First”, “we”, “us”), believes billing should be as honest as care. This policy applies to every Ladies First plan and service, in plain language.
1. The short version
- You can cancel any time. When you cancel, future billing cycles stop. No cancellation fees, no hoops.
- Your price is shown before you pay. Payment is collected during the medical intake, and a licensed medical provider reviews your health history before any treatment ships.
- Payments already made are not refundable once care has been provided or medication has shipped — but on a multi-week plan, any 28-day cycles that never shipped are refunded.
2. Before you’re charged
Completing the assessment costs nothing. Payment is collected during the medical intake. Every plan shows its exact price before you pay: flexible plans bill every 28 days — 13 billing cycles across a 364-day year — and 12-, 24-, and 52-week plans bill once per term with the full term total stated up front.
3. How to cancel
Cancel yourself, any time, straight from your account — no phone call, no email, no retention pitch. Sign in at members.itsladiesfirst.com, open Billing & plan, and choose Change or cancel. You confirm in our secure billing portal, and your exact end date is shown before anything is final.
Cancellation takes effect at the end of the period you have already paid for: a flexible plan stops renewing at the end of its current 28-day cycle; a term plan stops renewing at the end of its current term. You keep your plan until then, and nothing further is charged after that. There is no cancellation fee.
If you would rather a person handled it, email patientsupport@itsladiesfirst.com from the email on your account and we will take care of it — but you never have to.
4. What is refundable — and what isn’t
- Care already provided is not refundable. Provider reviews, consultations, and covered lab work already performed are services rendered.
- Shipped medication is not refundable or returnable. Pharmacy regulations prohibit restocking prescription medication once it leaves the pharmacy.
- Damaged or incorrect items are replaced. Inspect your shipment when it arrives. If anything is damaged or wrong, contact us right away and the pharmacy will replace it.
- Billing errors are corrected in full. A wrong amount, a duplicate charge, or a charge after a confirmed cancellation — contact us and we will make it right, including a full refund of the error.
- Change your mind in your first 72 hours — before any care has been provided — and you are refunded in full. If a medical provider has not yet reviewed your information, contact us within 72 hours of starting and we will refund the full amount.
- If a provider does not approve treatment, your payment is refunded in full.
5. Term plans, mid-term
Multi-week plans bill once per term at a lower per-28-day rate — that is the trade, stated before you buy. If you cancel a term plan, you are refunded for any 28-day cycles in that term for which no medication was shipped to you. Cycles already provided — care given, medication shipped — are not refundable.
6. Self-pay, stated plainly
All prices are self-pay. We do not bill insurance.
7. Questions
Email patientsupport@itsladiesfirst.com — a human reads it. This policy is part of our Terms of Service; where the two differ, the Terms control.
Ladies First · A brand of Outlaws & Gents Grooming LLC, a Men’s Grooming Concepts company · 4902 Golden Quail, Ste. 102, San Antonio, TX 78240